Refund Policy
Last Updated: 11-01-2025
At Vexa Web, we’re committed to providing fast, high-quality website services that deliver real results.
Because every project involves immediate work and resources, we maintain a no-refund policy once service begins.
1. General Policy
All payments made to Vexa Web — including hosting fees and setup charges — are non-refundable once your website project has started.
This applies to:
Website setup and design
Customization or content integration
Hosting plan activation
Once our team begins building your website, resources and time are allocated specifically to your project, and therefore cannot be recovered.
2. Hosting & Subscription Payments
Monthly or annual hosting payments are non-refundable after activation.
You may cancel future billing anytime, but no refunds are issued for any unused portion of your current billing period.
3. Exceptional Circumstances
We understand that sometimes situations change.
Refunds may only be considered in rare cases where:
A duplicate payment was made in error
You were charged incorrectly due to a system issue
In such cases, please contact our team within 7 days of the charge at
📧 support@vexaweb.com
and we’ll review your request promptly.
4. Pre-Project Cancellations
If you cancel before the design process begins (before our team contacts you to start your project),
we may issue a partial refund at our discretion.
5. Free Design & Development Clause
Our offer includes free website design, development, deployment, and maintenance — you only pay for hosting.
Because the value is delivered upfront and immediately, refunds are not applicable after your project has begun.
6. Policy Transparency
We believe in fairness and full transparency.
Before any payment is made, all pricing and service details are clearly presented.
By proceeding with payment, you acknowledge and agree to this Refund Policy.
7. Contact Us
If you have any billing questions or payment issues, please contact us:
📧 support@vexaweb.com
🌐 www.vexaweb.com
